This Privacy Policy explains how we collect, use, share and protect your personal information when you use our website, mobile application and related services (together, the "Platform"). "We", "us" and "our" refer to the company operating the Platform. By using the Platform you agree to the practices described here.
We handle personal information in accordance with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
1. Information We Collect
- Account information: your mobile number, which we verify with a one-time password (OTP), and optionally your name and email address.
- Delivery information: the delivery addresses you save, the floor for unloading, and, with your permission, your device location so we can check serviceability, estimate delivery time and guide the delivery partner to you.
- Order and payment information: the products you order, order history, invoices, GSTIN if you provide one, and the payment method you choose. Online payments are processed by our third-party payment gateway; we receive a confirmation and a masked reference but never store your card or bank details.
- Communications: messages, calls and support requests you send us, including photos you share for return requests.
- Device and usage information: device type, operating system, app version, IP address, pages and products viewed, searches and interactions, collected through cookies and similar technologies and our analytics tools.
- Notification tokens: if you allow push notifications, a device token that lets us send you order updates.
- Referral information: if you use or share a referral code, the codes involved and the resulting rewards.
2. How We Use Your Information
- To create and secure your account and verify your identity.
- To process, deliver and support your orders, including sharing delivery details with delivery partners and sending order updates by SMS, WhatsApp, push notification or email.
- To process payments, issue invoices and handle refunds.
- To operate coupons, reward points and referral programmes and prevent their misuse.
- To personalise the Platform, such as showing serviceability and products relevant to your location.
- To send you offers and updates about our products, which you can opt out of at any time.
- To analyse how the Platform is used so we can fix problems and improve it.
- To detect and prevent fraud, abuse and security incidents.
- To comply with legal obligations, such as tax and accounting requirements, and to enforce our Terms of Service.
3. How We Share Your Information
We do not sell your personal information. We share it only as needed with:
- Delivery partners who receive your name, address, location, phone number and order details to complete delivery and collect Cash on Delivery payments.
- Payment gateways that process your online payments and refunds.
- Service providers that help us run the Platform, such as cloud hosting, SMS and OTP delivery, WhatsApp and email messaging, push notifications, maps, customer support and analytics. They may only use your information to provide services to us.
- Advertising and analytics partners that help us measure the performance of our marketing and understand how the Platform is used. You can limit this through your device and browser settings.
- Authorities and others where required by law, court order or government request, or to protect our rights, our users or the public.
- A successor in the event of a merger, acquisition or sale of our business, subject to this Privacy Policy.
4. Cookies and Similar Technologies
We use cookies, local storage and similar technologies to keep you signed in, remember your preferences and location, measure traffic and understand how the Platform is used. You can control cookies through your browser settings, but some features of the Platform may not work without them.
5. Your Choices
- Location: you can turn off location access in your device settings at any time and enter your address manually instead.
- Notifications: you can turn off push notifications in your device settings. You will still receive essential order communications by SMS or WhatsApp.
- Marketing: you can opt out of promotional messages by following the instructions in the message or by contacting us.
- Account information: you can review and update your name, email and saved addresses in the Account section of the app or website.
6. Your Rights
Subject to applicable law, you have the right to access the personal information we hold about you, to have inaccurate information corrected, to have your information erased where it is no longer required, to withdraw consent you have given, and to nominate a person to exercise these rights on your behalf. To exercise these rights, contact us using the details below. We may need to verify your identity before acting on a request.
7. Data Retention
We keep your information for as long as your account is active and as needed to provide the Platform. Order, invoice and payment records are retained for the period required by tax and accounting laws, currently eight years. When information is no longer needed we delete it or anonymise it.
8. Security
We use administrative, technical and physical safeguards to protect your information, including encryption in transit, access controls and secure third-party infrastructure. No system is completely secure, so please keep your device and account safe and contact us immediately if you suspect unauthorised access.
9. Children
The Platform is intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, please contact us and we will delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on the Platform with a revised "Last updated" date. Where changes are significant, we will notify you through the Platform or your registered contact details.
Grievance Redressal Officer
In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, you may escalate unresolved complaints to our Grievance Redressal Officer. We acknowledge complaints within 48 hours and aim to resolve them within one month.
- Phone: +91 91810 55132
- Email: sqrfeet.in@gmail.com (mark the subject "Grievance")
- Address: B-102, Rupnagar, Guwahati Medical College & Hospital, Guwahati, Assam 781032, India
Contact Us
For privacy questions or to exercise your rights, reach us at:
- Phone / WhatsApp: +91 91810 55132
- Email: sqrfeet.in@gmail.com
- Address: B-102, Rupnagar, Guwahati Medical College & Hospital, Guwahati, Assam 781032, India